they leave as quickly as they come.
they're only there because:
they want something from you or,
they got something faulty from you and they're just there to complain about it.
sometimes you get the customer that has something different about them; makes you want to give them a special deal.
maybe something for free?
maybe that unauthorised refund.
maybe a little extra.
maybe even a gift pack.
maybe a discount.
maybe even you.
and sometimes you realise that they aren't actually like that at all.
they were only like that for the freebie, the refund, the extra, the gift, you.
then you realise:
maybe you're the customer
and you just bought their product.
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